Director, Knowledge Management
Acosta Group
Job description
DESCRIPTION Build and govern Acosta Group's GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer - ensuring no process migrates without a complete, signed-off documentation package RESPONSIBILITIES Primary Responsibilities Knowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning stand…
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