Remote3 weeks ago
Case Reopening Assistant
HRS Talent Solutions
Job description
Case Reopening Assistant A customer replies after a support case was closed and says the issue continues. The Case Reopening Assistant reads the new message, connects it with the earlier online record, and routes it according to the employer's reopening rules. This part-time remote role does not decide that a concern is resolved or automatically reopen every unrelated question. It combines customer service with accurate office administration. What changed since the case closed? Read the previou…