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NWArkansas.
On-site4 weeks ago

(USA) Senior Manager, Contact Center-Business Performance & Analytics

Walmart

Job description

Position Summary What you'll do Role summary: Walmart is seeking a Senior Manager, Contact Center to lead and optimize contact center operations, ensuring exceptional member service and operational efficiency. This role requires strategic oversight of performance management, data analysis, and risk mitigation while fostering cross-functional collaboration. The successful candidate will apply thought leadership and critical thinking to drive continuous improvement and development management with…

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